Beloved heritage, slipping relevance with younger customers
For more than a century, Bank of Hawai’i was trusted across the islands, but its equity skewed older while digital natives looked elsewhere. The team needed a way to evolve without eroding the cultural heritage and community trust at the core of the brand.
Honor legacy, unify a fresh digital promise
We reframed the brand around a purpose that bridges generations: unlocking exceptional lives for customers and communities. That purpose became the north star to carry heritage forward while elevating digital experiences that feel fresh, human, and distinctly Hawai‘i.
Extend SimpliFi from mortgage tool to brand experience
We sharpened SimpliFi—from a successful mortgage application platform—into a relatable sub‑brand and experience system. We defined positioning and messaging that connect across lines of business, then activated SimpliFi in customer journeys, campaigns, and sponsorships. Detailed guidelines translated purpose into voice, imagery, photography, and graphic style so every touchpoint felt simple, modern, and familiar.
A modern, cohesive brand energizing growth
Bank of Hawai’i now shows up with renewed relevance and momentum, balancing trusted heritage with contemporary digital ease. SimpliFi operates as the branded expression of that promise, giving teams clarity and customers confidence across channels.
Services
- Customer Empathy & Insight
- Brand Strategy & Positioning
- Portfolio Strategy & Brand Architecture
- Messaging Strategy & Frameworks
- Brand Narrative & Brand Idea
- Brand Voice & Verbal Identity
- Visual Identity & Logos
- Brand Guidelines
Customer testimonial
Related Insights
Read our insights
Why Your Brand Lacks Clear Direction, and How to Fix It
If your brand feels scattered, inconsistent, or like it’s never quite clicking, you’re not alone.…
What is Brand Integrity and why do you need it?
Did you know that 20% of new businesses fail during the first two years of being open, 45% during…
Whitepaper: Brand Integrity
When you have a resonant brand purpose that is consistently executed throughout all aspects of your…